Defining Emotional Intelligence
Goleman believes people who have high Emotional Intelligence (EQ) have been shown to score higher on standardized tests, display less self-destructive behavior, get along well with others, are less depressed and anxious, and have better physical health.
It consists of:
1. Knowing one’s emotions. Ability to monitor feelings from moment to moment.
2. Managing emotions. Capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability and the consequences of failure to do this.
3. Motivating oneself. Directing emotions towards a goal.
4. Recognising emotions in others. Ability to empathise with others.
