EXAMPLE OF ONE PERSON::
"My nephew got sanctioned for turning up seven minutes early for his appointment.
He was, apparently, supposed to turn up 15 minutes early,
but he hadn't understood that.
He tried arguing with them, pointing out that he was still easily in time for his appointment, but they called the heavies over and made him leave.
He's got a wife and child, and none of us knew a hardship payment even existed, so the rest of the family just had to stump up cash for the next month to make sure they were OK.
My nephew was initially too proud to tell anyone what had happened, we only found out when my mum found his wife crying.
They had been trying to live without food, in order to feed their child with what little was left in the house."
