Friday, July 17, 2015

Facing aggressive situations and the management.

The most vital situation for people workers like myself, 
is when it is about to kick off. 
I am talking about aggression and violence.
Many of the people I have worked with over the years face daily 
when their own transactions can make a situation worse 
OR calm it down.
It is vital that people are under constant support and regular training when such work includes risk to the worker or the offender.
It is always starts with how we behave emotionally.
It is always about managing our own emotions
which then enables us to manage the person about to KICK_OFF!